Policies

Payment Types Accepted

We will accept payments by Visa, MasterCard, American Express, Discover, Money Orders, or Company Check on approval and Net terms are available upon approval.

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Shipping & Returns/Refunds/Exchange Policy

Shipping Policy

Shipping methods and prices are subject to change without notice, however we will always endeavor to provide the best shipping value to our customers.

Returns/Refunds/Exchange Policy

We understand the problems of Internet purchases and we want to make yours as comfortable as possible. But at the same time, we have to set up some ground rules. EnGen is committed to your complete satisfaction!

Requirements: Returns, Exchanges and Refunds

  • All returns to EnGen must be sent prepaid. We will not accept any COD shipments.
  • Only items returned within 30 days of the purchase date, in the original box, with a copy of the original EnGen receipt, will BE eligible for a refund.
  • Any items returned after 30 days, if accepted, will incur a minimum 10% restocking fee.
  • All merchandise must be returned in new condition to be eligible for exchange or refund, unless we determine them to be defective.
  • Worn or damaged items can be accepted for return only if there is a problem due to a manufacturing defect.
  • Return shipping costs are the customer’s responsibility, however EnGen will pay for shipping out the replacement merchandise at no charge to you.
  • We can only accept returns of, or refund purchases made from EnGen. We cannot accept returns of, or refund purchases made at other Internet sites or other stores.

Procedures: Returns, Exchanges and Refunds

If you have any questions…

  • Please Click Here to contact us by email.
  • Or write to us (regular mail) at this address:
  • EnGen
    9550 SW Nimbus Ave
    Beaverton, OR 97008 USA
  • Or fax us at: 503-292-8697
  • Or fax us at: 503-292-8697
  • Or call us between 9:30am and 4:30pm PST, Monday through Friday, at:
    Local voice phone number: 503-292-8682
    toll free phone numbers: 800-722-8078

Please provide us with…

  • The specific reason for the return, exchange or refund request.
  • Which item is involved, please identify the make/model/color or part number.
  • What you would like us to do, exchange or refund.
  • Description of the replacement recommended, make/model/size/color or part number if an exchange.
  • An email address, regular mail address, or phone number so that we may contact you if necessary.

Return Authorization

We will issue you a return authorization number. Make sure it is clearly legible on the outside of the shipping package. Shipments without a valid return authorization number will not be accepted.

Shipping to us…

  • Ship the package to us, via regular ground freight, UPS or RPS, or USPS.
  • Do not ship COD; we will not accept any COD shipments.
  • If we determine that a freight reimbursement is necessary, we will reimburse you for standard ground rates. We cannot reimburse for any shipping charges beyond regular ground rates.
  • Upon receipt of the item, we will determine how best to resolve the situation, and we will contact you. We will respond as soon as possible. Please allow adequate time for freight delivery.

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Privacy & Security Overview

As you do, we have concerns with privacy. Thus, we promise not to sell, rent, loan or distribute your name, or any information you supply us, to any party or organization outside of EnGen and certain intermediaries (UPS, USPS, etc.) strictly to process and ship your order.

We have securely maintained customer files for over 40 years. We will continue to do our best, to keep any information you supply to us, secure and safe. To ensure this, we have appropriate security measures in place on our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you.

We have implemented a variety of technical and procedural controls to ensure transactions on our site are private and protected. EnGen takes credit card information security seriously. To ensure information you provide online is secure during transmission, EnGen employs leading edge encryption technology and Secure Socket Layers (SSL) while processing personal information supplied by you. See our complete Privacy Policy.

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Email Privacy & Opt-Out Policy

We have created this email privacy policy to demonstrate our continued, firm commitment to your privacy and the protection of your personal information. If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“optin”), or (b) you have registered or purchased or otherwise have an existing relationship with us. We respect your time and attention by controlling the frequency of our mailings.

Personal Information

EnGen respects and protects your personal information.  We will take reasonable measures to protect the information you share with us. We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

Opting Out

Each email we send to you contains an easy, automated way for you to cease receiving email from us. If you wish to do this, simply follow the instructions at the end of any email.

If you have received unwanted, unsolicited email sent via this system or purporting to be sent via this system, please Click Here to forward a copy of that email with your comments for review, or by notifying us in writing at:

EnGen
8700 SW Nimbus Ave
Suite C
Beaverton, OR 97008 USA
Attn: Customer Service/OptOut


Please include your name, address (including country), and/or email address when you contact us. We value your trust in us and will remove your personal information from our marketing programs in a timely fashion.

Questions or Concerns

EnGen welcomes your questions and comments regarding this policy. If you believe that EnGen has not adhered to this policy, please Click Here to email us about your questions or concerns, or contact us in writing at:

EnGen
8700 SW Nimbus Ave
Suite C
Beaverton, OR 97008 USA
Attn: Customer Service

We will use commercially reasonable efforts to identify and remedy the problem.

Changes to this Policy

We may from time to time update this policy. When we do so, we will post notice of any revisions on this site. We encourage you to review our privacy policy whenever you visit our web site.

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Privacy Policy

By using this site, you agree to the terms of the EnGen on-line privacy policy stated herein. Please do not use this site if you do not agree to these terms. This on-line privacy policy is designed to tell you about the collection and uses of information from this site so that you can make an informed choice about using this site.

By using this web site, you understand and agree as follows:

  • The information collected from this site could be stored indefinitely.
  • EnGen and its agents may store, access, and use the information in any jurisdiction, including jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.
  • This site is controlled by EnGen from its offices in the United States.
  • EnGen makes no representation that materials in the site are appropriate or available for use in other locations.
  • If you choose to access this site from other locations you are doing so at your own initiative and are responsible for compliance with applicable local laws.
  • The terms of this policy and the use of this site are governed by the laws of the state of Oregon.
  • Use of this site is unauthorized in any jurisdiction that does not give effect to the provisions of this policy.
  • The terms of this on-line privacy policy apply unless different terms are specified in an on-line or other form or contract provided to you by EnGen.

We hope that the information provided below will address any questions or concerns you may have about the collection and uses of your information.

Visiting Our Web Site

When you visit this web site, some information, such as your IP address or the time and date of your visit, may be collected automatically. On some occasions, such as when you download software or information, you may be asked to register and provide certain personally identifying information. Supplying such information to us is optional, but you may be unable to access certain areas of this web site without doing so.

The Use of Personal Information

Personal information collected from this web site will not be sold, rented, loaned, distributed or exchanged for any commercial gain by EnGen, to any party or organization outside of EnGen and certain intermediaries (UPS, USPS, etc.) strictly to process and ship your order. We value your trust in us, and the security of your personal information.

By providing personal information to EnGen, you agree and understand that EnGen and its agents may access, store and use this information for a variety of purposes including identification, registration, authentication, on-line transactions, and marketing (unless you have opted out of receiving marketing solicitations) in any of the countries in which EnGen and its agents maintain offices, including the United States.

You should also be aware that EnGen will disclose your personal information if required to do so by law, or in the good-faith belief that such action is reasonably necessary to (1) comply with legal process; (2) respond to any claims; or (3) protect the rights, property or personal safety of EnGen, our customers or the public.

Cookies – What They Are and Why They Are Used

Like many companies that provide web sites, EnGen may use “cookies” in order to better understand and serve the needs of our on-line visitors. A cookie is a small text file that a web page server places on your hard drive. Cookies function as your identification card and may record passwords, preferences and purchases. Cookies are used to let the web page server know that you have returned to this site. This helps us to be more efficient in serving you because it permits us to determine what information and web pages you may be especially interested in viewing. Cookies also can be used to determine other information, such as the daily visitors to our web site and the pages of the site most frequently visited. Cookies are unique and can only be read by the server that assigns them. They cannot be executed as code or deliver viruses.  If you do not wish to have a cookie set when you visit our web pages, you may alter the settings in your browser to prevent them. The browser can be “instructed” to accept all cookies or to alert you every time a cookie is offered. However, by not accepting cookies, some web pages may not display properly or you may not be permitted to access certain information.

Personal Information Related to Children

EnGen does not intend to collect personal information from children under 18 years of age. Children should not provide personal information on this web site, and should ask their parents to submit a request on their behalf if they want to receive information related to this site. EnGen encourages parents to take an active interest in their children’s use of the Internet.

EnGen Respects and Protects Your Personal Information

EnGen will take reasonable measures to protect the information you share with us. Whenever you give us sensitive information (such as when you register with a personal identity and password) EnGen will take commercially reasonable steps to establish a secure connection with your web browser.

Opting Out

You may choose to “opt-out” of receiving information from EnGen, at any time, and we will be happy to honor that request.

You may click here to notify us of your desire to “opt-out”, at any time, or by notifying us in writing at:

EnGen
8700 SW Nimbus Ave
Suite C
Beaverton, OR 97008 USA
Attn: Customer Service/Opt-Out

Please include your name, address (including country), and/or e-mail address when you contact us.  We value your trust in us and will remove your personal information from our marketing programs in a timely fashion.

Updating, Reviewing, and Deleting Your Information

You can help EnGen to maintain the accuracy of your information by notifying us of any change to your address, phone number, e-mail address or other information, simply click here to send us an e-mail message, or notify us in writing at:

EnGen
8700 SW Nimbus Ave
Suite C
Beaverton, OR 97008 USA

To make a request to review, update or delete personal information, click here to send your email request.

Links to Other Sites

EnGen is not responsible for the privacy practices of non-EnGen sites  or any other web sites that any EnGen web site may link to. We encourage you to become familiar with the privacy practices of these sites before you provide them with personal information.

Questions or Concerns

EnGen welcomes your questions and comments regarding this policy. If you believe that EnGen has not adhered to this policy please click here to notify us by e-mail, or contact us in writing at:

EnGen
8700 SW Nimbus Ave
Suite C
Beaverton, OR 97008 USA
Attn: Customer Service/Privacy

And we will use commercially reasonable efforts to identify and remedy the problem.

Changes to this Policy

We may from time to time update this policy. When we do so, we will post notice of any revisions on this site. We encourage you to review our privacy policy whenever you visit our web site.

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Terms of Use

By using this site, you agree to EnGen terms of use as stated herein.  Please do not use this site if you do not agree to these terms.  The materials (including but not limited to software, documents, logos, graphics, sounds, images and other items) that are made available by EnGen on this site (“Materials”) are provided to you only as a convenience and may be used for informational purposes only.

By using this site or downloading any Materials from it, you hereby agree to these terms of use. If you do not agree to them, do not use this site or download any Materials from it. The terms set forth herein apply to all of the Materials, including each individual page on this site.

Copyright © . All rights reserved.

EnGen
8700 SW Nimbus Ave
Suite C
Beaverton, OR 97008 USA
503-292-8682 (phone)  503-292-8697 (fax)  800-722-8078 (toll free)

The Materials on this site are protected by copyright laws and international copyright treaties, and may not be copied, distributed, downloaded, modified, posted, published, reproduced, reused, re-posted, uploaded or otherwise used without the express written permission of EnGen.

Notice Specific To Software Available On This Site

Any software that is made available to download from this site (“Software”) is the copyrighted work of the author. Use of the Software is governed by the terms of the end user license agreement, if any, which accompanies or is included with the Software (“License Agreement”). An end user may not install or use any Software that is accompanied by or includes a License Agreement unless he or she first agrees to the terms of the License Agreement.

The Software is made available for downloading solely for use by end users according to the License Agreement. Any reproduction or redistribution of the Software not in accordance with the License Agreement is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

Without limiting the foregoing, copying, reproduction or redistribution of the software to any other server or location for further copying, reproduction or redistribution is expressly prohibited.

Notice Specific To Documents Available On This Site

With respect to particular documents (such as product specifications, product information, articles and pertinent information) that are made available on this site (“Documents”), you are hereby authorized to view, copy, print and distribute such Documents subject to your agreement that:

  • Your use is for informational, purposes only.
  • You will not copy or post Documents on any network computer or broadcast Documents in any media.
  • You will not modify any Documents, nor will you copy or distribute graphics separate from their accompanying text.
  • You will not quote any Documents out of their context.
  • You will display the copyright notice set forth above and retain any other copyright, trademark and other proprietary notices and marks contained therein on every copy you make.

EnGen reserves the right to revoke such authorization at any time, and you shall immediately discontinue any such use upon written notice from EnGen.

This is a license, not a transfer of title. Use for any purpose other than as set forth herein is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible.

The term “Documents” does not include the design or layout of the this web site or any other site which is owned, operated, licensed or controlled by EnGen. Elements of EnGen sites, including page headers, custom graphics, logos, sounds, images and button icons, are protected by trade dress and other laws and may not be copied or imitated in whole or in part. No logo, graphic, sound, image or other element from any EnGen site may be copied, reproduced, redistributed or retransmitted unless expressly permitted by EnGen.

Anti-Piracy

EnGen actively protects all patents, copyrights, trademarks and other intellectual property rights, and works to combat software piracy worldwide. Copying software is a crime and is punishable in most jurisdictions.

If you are aware of someone with illegally copied software, please contact the Software Publisher’s Association. Report Software Piracy!

Trademark Information

All trademarks, trade names or company names referenced herein are used for identification only and are the property of their respective owners.

Warranties and Disclaimers

To the maximum extent permitted by applicable law, and except and solely to the extent any information or software materials are warranted, if at all, according to the terms of the license agreement accompanying such materials, EnGen and its suppliers disclaim any and all warranties and conditions, either express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and those arising out of usage of trade or course of dealing, concerning the materials, including the software and documents, the provision of or failure to provide services, or information available from this site. The materials and references to corporations and their respective services and products, are provided “as is” without warranty of any kind.

EnGen and its suppliers do not warrant the accuracy or completeness of the information, text, graphics, links or other items contained within the materials, make no representations about the suitability of the information contained in the materials for any purpose, and assume no responsibility or liability for any errors, omissions or inaccuracies that may appear in the materials or in other publications which are referenced by or linked to the materials. The materials could include technical or other inaccuracies or typographical errors. Changes are periodically made to the materials, which changes are incorporated into new editions of the materials. EnGen may make changes and/or improvements to the materials, or to the products described therein, at any time without notice. EnGen makes no commitment to update the materials.

EnGen does not guarantee that solutions suggested in the materials will be effective in your particular situation. If you are not familiar with any of the steps listed in any solution, EnGen advises that you do not proceed without first consulting additional resources.

To the maximum extent permitted by applicable law, in no event shall EnGen or its suppliers (or their respective agents, directors, employees or representatives) be liable for any damages whatsoever (including, without limitation, consequential, incidental, direct, indirect, special, economic, punitive or similar damages, or damages for loss of business profits, loss of goodwill, business interruption, computer failure or malfunction, loss of business information or any and all other commercial or pecuniary damages or losses) arising out of or in connection with the use of or inability to use the materials, including without limitation the use or performance of software or documents, the provision of or failure to provide services, or information available from this site, however caused and on any legal theory of liability (whether in tort, contract or otherwise), even if EnGen has been advised of the possibility of such damages, or for any claim by any other party. Because some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

Unless otherwise noted, all names of companies, products, street addresses, data, characters and persons contained herein which are part of a completely fictitious scenario or scenarios, are designed solely to document the use of the EnGen web site or sites or the material contained therein, and are in no way intended to represent any real individual, company, product or event. Any resemblance to existing individuals, companies, products or events is purely coincidental.

Links to Third-Party Sites

Some links in the materials will let you leave the EnGen site. The third-party sites which are linked in the materials are not under the control of EnGen and EnGen is not responsible for the contents of any linked third-party site or any link contained in such linked third-party site. EnGen is providing these links to third-party sites to you only as a convenience, and the inclusion of any link to a third-party site does not imply endorsement by EnGen of such third-party site.

Third-Party Products

The mention of third parties and their respective products in the Materials on this site is provided to you only as a convenience, is for informational purposes only and constitutes neither an endorsement nor a recommendation of such third parties or their products. All third-party products must be ordered directly from such third-party or its representatives, and all licenses and warranties relating to such third-party products, if any, are between you and such third party.

Forward-Looking Statements

Except for the historical information contained in the Materials, the matters discussed therein, particularly those identified with the words “expects,” “believes,” “anticipates” and similar expressions, are forward-looking statements. These forward-looking statements (including but not limited to projections and other statements regarding future events or the future financial performance of the Company) reflect the Company’s best judgment based on factors known to it at the time of such statements. Such forward-looking statements are subject to certain risks, uncertainties and other factors, many of which are beyond the Company’s control, that could cause actual results, achievements, events or performance to differ materially from those anticipated, expressed or implied by such forward-looking statements.

Right To Communications

Should you, or any viewer of the Materials, communicate any information, feedback, data, questions, comments, suggestions or other items to EnGen regarding the Materials, any such communication shall be deemed not to be confidential and EnGen shall be free to reproduce, use, disclose and distribute such communication to others, without limitation. You agree that EnGen shall have the unrestricted right to use any ideas, concepts, know-how, software, documentation, diagrams, drawings, schematics or techniques contained in your communication in any manner and for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products or providing services.

No Obligations

The Materials on this site may be accessed internationally and may contain references to EnGen products, programs and services that are neither available nor planned for availability in your particular country. These references do not imply that EnGen intends to announce such products, programs or services in your country, and by referring to such products, programs or services, EnGen incurs no obligation to subsequently make them available in such country.

U.S. Government Restricted Rights

Use of the Materials contained within this site, by the U.S. Government, constitutes acknowledgment of EnGen rights therein.

Applicable Laws

This site is controlled and operated by EnGen from its offices within the state of Oregon, United States of America. EnGen makes no representation that the Materials are appropriate or available for use in other jurisdictions, and access to them from jurisdictions where its contents are illegal is prohibited. Those who choose to access this site from other jurisdictions do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Materials in violation of U.S. export laws and regulations. Any claim relating to the Materials shall be governed by the internal substantive laws of the State of Oregon, U.S.A., except for that body of law dealing with conflicts of law, without reference to the 1980 United Nations Convention On The International Sale Of Goods.

All Rights Reserved

Except as expressly provided herein, nothing in the Materials or on this site confers or is to be construed as conferring, whether by implication, estoppels or otherwise, any license or right under any patent, copyright or trademark of EnGen or any third party. Note that any product, process or technology in the Materials may be the subject of other intellectual property rights reserved by EnGen or a third party, and are not licensed hereunder.

Any and all rights not expressly granted herein are reserved by EnGen.

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